Terms and Conditions
Last Updated: 28 September 2026
Welcome to Mera OTP. These Terms and Conditions govern your access to and use of the Mera OTP website, APIs, software, and messaging services.
By registering for an account, accessing our website, using our APIs, or purchasing or using any Mera OTP service, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our services.
1. About Mera OTP
Mera OTP provides business communication and authentication services, including SMS OTP, WhatsApp OTP, RCS messaging, WhatsApp campaigns, and related API-based communication services.
Our services are intended primarily for businesses, organizations, developers, and other legitimate users who require authentication or customer communication solutions.
2. Eligibility
To use Mera OTP services, you must:
- Be legally capable of entering into a binding agreement.
- Provide accurate and complete registration information.
- Use the services for lawful business purposes.
- Comply with all applicable laws, regulations, and communication guidelines.
- Have the necessary authorization to act on behalf of a company or organization, where applicable.
If you are registering an account on behalf of a business, you confirm that you have the authority to accept these Terms on behalf of that business.
3. Account Registration
Certain Mera OTP services may require you to create an account.
You are responsible for:
- Providing accurate account information.
- Keeping your login credentials secure.
- Keeping your API keys and access credentials confidential.
- All activity performed through your account.
- Immediately notifying us if you suspect unauthorized access to your account.
You must not share your account credentials or API keys with unauthorized persons.
Mera OTP may suspend or restrict an account if we reasonably believe that it has been compromised, misused, or used in violation of these Terms.
4. Use of OTP and Messaging Services
Mera OTP services may be used for legitimate purposes such as:
- User registration
- Login verification
- Mobile number verification
- Password reset
- Account recovery
- KYC verification
- Transaction verification
- Customer notifications
- Business communications
- Customer engagement
- Other legitimate authentication or communication purposes
You are responsible for ensuring that your use of the services complies with applicable laws, regulations, industry requirements, and third-party platform policies.
5. Prohibited Uses
You must not use Mera OTP services for any unlawful, fraudulent, abusive, or harmful activity.
Prohibited activities include, but are not limited to:
- Fraud or scams
- Phishing
- Identity theft
- Impersonation
- Spam or unsolicited messaging
- Malware distribution
- Activities intended to harm or compromise computer systems
- Illegal products or services
- Misleading or deceptive communications
- Unauthorized collection of personal information
- Circumventing security or authentication systems
- Sending messages without required consent
- Any activity that violates applicable laws or regulations
We reserve the right to investigate suspected misuse and take appropriate action, including restricting or terminating access.
6. SMS, WhatsApp and RCS Compliance
When using SMS, WhatsApp, RCS, or other messaging services, you are responsible for complying with the applicable rules and policies of telecommunications operators, messaging platforms, regulators, and other relevant authorities.
You must ensure that:
- You have the appropriate permission or lawful basis to contact recipients where required.
- Your messages are accurate and not misleading.
- Your communications comply with applicable opt-in and opt-out requirements.
- You do not send prohibited or abusive content.
- You follow applicable sender, template, registration, and messaging requirements.
- You comply with the policies of third-party messaging platforms.
Mera OTP may restrict messaging activity if it receives complaints or identifies activity that may violate applicable requirements.
7. Customer Data
When you use Mera OTP to process information belonging to your customers or users, you remain responsible for that information.
You represent that:
- You have the necessary rights and permissions to provide the information to Mera OTP.
- Your collection and use of personal information comply with applicable privacy laws.
- You provide appropriate notices to your users where required.
- Your use of the Mera OTP services does not violate any third-party rights.
Mera OTP may process customer data as necessary to provide the requested services.
Please also review our Privacy Policy for information about how we handle personal information.
8. API Usage
Mera OTP may provide APIs for sending and verifying OTPs and for other messaging functionality.
You agree to:
- Use the APIs only for legitimate purposes.
- Protect your API credentials.
- Follow applicable API documentation and technical requirements.
- Avoid excessive or abusive API requests.
- Not attempt to bypass API limits or security controls.
- Not reverse engineer or interfere with the API or underlying infrastructure.
- Not use the API to conduct unauthorized testing or attacks.
We may impose reasonable limits on API usage to maintain service stability, security, and availability.
9. Service Availability
We aim to provide reliable and uninterrupted services; however, we do not guarantee that our website, APIs, or messaging services will always be available without interruption.
Services may occasionally be affected by:
- Maintenance
- Network failures
- Internet service interruptions
- Telecommunications issues
- Third-party service outages
- Messaging platform restrictions
- Security incidents
- Events outside our reasonable control
Mera OTP will make reasonable efforts to maintain service availability and restore services when interruptions occur.
10. OTP and Message Delivery
Mera OTP provides technology and communication infrastructure for OTP and messaging delivery.
Message or OTP delivery may depend on external factors, including:
- Mobile network availability
- Telecommunications operators
- Internet connectivity
- Recipient device availability
- Messaging platform availability
- Incorrect recipient information
- Regulatory restrictions
- Third-party service providers
Therefore, Mera OTP does not guarantee that every OTP or message will be delivered successfully or within a specific period.
11. Account Suspension or Termination
We may suspend, restrict, or terminate your access to Mera OTP services if:
- You violate these Terms and Conditions.
- Your account is involved in fraudulent or abusive activity.
- Your activity creates a security or operational risk.
- You use the services for prohibited purposes.
- You fail to pay applicable charges.
- We are required to do so by law or a regulatory authority.
- Your use of the services creates significant risk to Mera OTP or other users.
Where reasonably possible, we may provide notice before taking action. However, immediate suspension may be necessary in cases involving security, fraud, abuse, or legal requirements.
12. Pricing and Payments
Certain Mera OTP services may require payment according to the applicable pricing plan.
You agree to:
- Pay applicable fees on time.
- Provide accurate billing information.
- Pay applicable taxes and charges where required.
- Use valid payment information.
Prices and service plans may change from time to time. Changes may be communicated through our website or other appropriate channels.
Unless otherwise stated, fees already paid may not be refundable.
13. Free Trials and Test Accounts
Mera OTP may offer free trials, test plans, credits, or promotional access from time to time.
Trial or promotional services may have limitations regarding:
- Number of API requests
- Service duration
- Available features
- Message volume
- Support
- Usage restrictions
We reserve the right to modify or discontinue trial or promotional offers at any time.
14. Intellectual Property
All intellectual property relating to the Mera OTP website, software, APIs, branding, logos, designs, documentation, and content belongs to Mera OTP or its respective licensors.
You may not:
- Copy or reproduce our proprietary materials without permission.
- Modify or distribute our software or documentation without authorization.
- Use our trademarks or branding in a misleading manner.
- Attempt to reverse engineer our proprietary technology except where expressly permitted by applicable law.
Your use of our services does not transfer ownership of Mera OTP intellectual property to you.
15. Customer Content
You retain ownership of content and information that you submit through our services, subject to the rights necessary for Mera OTP to provide the services.
You grant Mera OTP the limited rights necessary to process, transmit, store, and otherwise handle such content for the purpose of providing the requested services.
You are responsible for ensuring that your content does not violate applicable laws or third-party rights.
16. Third-Party Services
Mera OTP may rely on third-party service providers, including telecommunications providers, messaging platforms, cloud infrastructure providers, payment processors, and other technology providers.
The availability and performance of these third-party services may affect Mera OTP services.
Mera OTP is not responsible for failures caused solely by third-party providers or circumstances outside our reasonable control.
Your use of third-party services may also be subject to the terms and policies of those providers.
17. Security
We take reasonable measures to protect our systems and services.
However, you acknowledge that no online service can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials, passwords, API keys, and other access information.
You must notify us promptly if you discover unauthorized access or suspicious activity involving your account.
18. Disclaimer
Mera OTP services are provided on an “as available” and “as is” basis to the extent permitted by applicable law.
We do not guarantee that:
- The services will always be available.
- Every OTP or message will be delivered.
- The services will be completely error-free.
- Third-party messaging or telecommunications networks will always operate without interruption.
- The services will meet every specific business requirement.
Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Mera OTP will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use our services.
This may include losses relating to:
- Business interruption
- Loss of revenue
- Loss of profits
- Loss of data
- Loss of customers
- Third-party service interruptions
- Telecommunications failures
- Unauthorized use of an account caused by the customer's failure to secure credentials
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
20. Indemnification
You agree to defend, indemnify, and hold harmless Mera OTP, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:
- Your violation of these Terms.
- Your unlawful or unauthorized use of the services.
- Your violation of applicable laws or regulations.
- Your violation of third-party rights.
- Content or communications sent through your account.
- Your failure to obtain required permissions or consent.
21. Privacy
Your use of Mera OTP is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review our Privacy Policy for additional information.
22. Changes to These Terms
We may update these Terms and Conditions from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
If the changes are significant, we may provide additional notice where appropriate.
Your continued use of Mera OTP services after updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
23. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to these Terms or the use of Mera OTP services shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
25. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any applicable service agreements or pricing terms, constitute the agreement between you and Mera OTP regarding your use of our services.
26. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
Mera OTP
Location: New Delhi, India
Phone / WhatsApp: +91 99990 00111
Email: hello@meraotp.com
We will make reasonable efforts to respond to your questions and concerns within a reasonable period.
27. Acceptance of Terms
By registering for an account, accessing our website, integrating our APIs, purchasing our services, or using any Mera OTP service, you confirm that you have read, understood, and agreed to these Terms and Conditions.